Cancellation Policy:
Cancellation made 3 hours or earlier before the scheduled pick-up time is free of charge. If pick up is within London area. If pick up is outside of London area it’s 7 hours before the pick-up time. Cancellation made less than 3 hours before the scheduled pick-up time (If pick up is within London area) and 7 hours (If pick up is outside of London area) will incur a 100% charge of the booking cost.
Waiting Time Policy:
App will notify the customer when free waiting time expired and customer will be able to pay for an extra waiting time online.
*Pick-up from any address excluding Airport pick-up: Free waiting time from the booked pick-up time is 10 minutes. After the initial 10 minutes from the pick-up time, there is an additional charge for the driver waiting time + parking cost for every 15 minutes. Payment link will be provided by our customer service representative team, if not paid straight away, the driver will be allowed to leave after the free waiting time has expired.
*Pick-up from the Airports: Heathrow Airport: 45 minutes of free waiting time from the pick-up time. Gatwick Airport, Luton Airport, London City Airport, and Stansted Airport: 30 minutes of free waiting time from the pick-up time. After the free waiting time, upon the driver’s availability, an extra charge of for the driver waiting time + parking cost for every 15 minutes. Payment link will be provided by our customer service representative team, if not paid straight away, the driver will be allowed to leave after the free waiting time has expired.
Additional Amendment:
Please note that any amendments to the original booking can incur extra charges. In case of amendments link for an extra pay will be provided to the customer.
Customer No Show:
In the case of a passenger No Show, after the free waiting time has expired, the driver will be allowed to leave if there is no communication from the passenger and no agreed extra waiting time paid.
The driver will be assigned to the customer booking few hours before your journey and customer will be notified. In case no information received about the driver, at the pick up time please kindly call on our customer service representative team line or message us by whatsapp or email. All this information you can find on our website.
Should you have any queries or require further assistance, please feel free to contact us using the contact details and whatsapp and chat messages on our website.
